Office:(951) 898-8895
WE'RE THERE
WHEN YOU
NEED US
(951) 898-8895
WELCOME TO OUR
PARENTS' CORNER
OUR POLICY
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School Pics - Believes every student should have a great experience during their portrait session. The opportunity for each student to touch up their own look is a must. Our support staff will provide assistance (if needed).
Parents, please note that our staff will never change a student's look. Our staff will offer assistance to a student when needed.
In the event you are not satisfied with your portraits please return the full package on make up day and we will gladly photograph your student again. If at that time you are not satisfied please contact us and we will be happy to refund your money.
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FREQUENTLY ASKED QUESTIONS
1. When will our student's pictures be ready to view?
Answer: You will receive a text message and or email as soon as the images are ready to view in your student's personal online gallery. It may take up to 5 working days.
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2. How can I order photos?
Answer: Photos can be ordered through the online gallery. There will be a variety of packages and specialty products to choose from. You can use the access code provided to you by email or text and enter it in the above tab (order online).
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3. What is your retake policy?
Answer: If for any reason you are not completely satisfied with your student's portraits, simply return the full package on the day of retakes scheduled for your school. If you are not happy with your student's retakes please contact us for a full refund.
4. When will I receive my student's portraits?
Answer: Many schools may choose to have orders delivered directly to home. The delivery time is approximately 7-10 days from the time the parent places the order online.
For schools who will distribute packages: Delivery of portraits will be with in 3 weeks of the order deadline.
5. Do you offer retouching?
Answer: We do offer basic retouching to remove facial blemishes for $6. Be sure to mark this on your order form.
6. My student has a scratch/bruise on his cheek can you remove it?
Answer: We can remove bruises, scars etc.. for an additional fee. Please call our office for more info.
7. Can I make photocopies of my student's pictures?
Answer: By law it is illegal to scan a printed image or take a photo of the printed image to be used to reproduce more copies. School Pics has a copyright policy designed to protect the images it takes. While you do purchase portraits of your student, the original image remains the property of School Pics. This original image cannot be photocopied or reproduced without the company’s expressed written consent. If you purchased the digital image of your student, you do have the permission to make prints, post, and share it.
8. My order is not correct what should I do?
Answer: If you find your order to be incorrect, Please call us and we will be happy to correct your order.
(951) 898-8895
Our hours are M-F 9am-5pm.
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